The BEST WESTERN PLUS Heritage Inn is seeking a professional Night Auditor/Night Houseperson to join our team. The chosen applicant will work three nights doing Night Audit duties and one night, sometimes two, doing Night Houseperson duties
Night Audit Job Responsibilities:
-Assume the role of Manager on Duty during shift.
-Audits all charges and postings, correcting work as necessary.
-Prepares daily, month end and other reports as required.
-Check guests in and out of the hotel in an efficient, courteous and professional manner.
-Process all payments according to hotel requirements.
-Courteously answer inquires and accepts reservations, both in person and by telephone.
-Promptly address and resolve all guest concerns or complaints, logging complaints and referring to department manager or General Manager when necessary.
-Communicate relevant information to hotel associates at shift changes.
-Maintain a friendly, professional and courteous demeanor at all times.
Night Houseperson Job Responsibilities:
-Provide outstanding guest service to hotel guests by responding efficiently and courteously to guest service requests
-Maintain appearance and cleanliness of all public areas to ensure high standards of overall hotel presentation.
-Ensure the best possible guest experience by cleaning and stocking the coffee station, fitness center and pool area.
-Restocks all supplies as needed.
-Stores and delivers group luggage to/from guest rooms as needed.
-Maintains parking lot and pool area free of garbage, broken glass, etc.
-Flip mattresses as needed.
-Operates hotel shuttle van safely and efficiently as needed.
-Cover front desk while Night Auditor takes a break
-Clean Laundry/Break Room
-Run housekeeping dishwasher
-Indoor and outdoor security walks
-A valid driver's license.
-The ability to lift up to 50 lbs while moving up stairs.
-Must have a high school diploma or equivalent.
-Two years of experience providing service directly to the public. Previous night audit, accounting or similar experience preferred.
-This position requires basic mathematical skills: add, subtract, multiply and divide quickly and accurately.
-Demonstrated proficiency in Microsoft Word and Excel.
-Communicate effectively with guests and hotel associates, both verbally and in written form.
-Manage one's time with minimal supervision.
-Must be willing and have the ability to work overnight shifts (10:30pm to 7:00am), including weekends
-Must pass background screening
To apply, got to www.bestwesternheritageinn.com/employment to download an application. You may also pick up an application at 151 E. McLeod Rd, Bellingham. No phone calls please.